We use DHL express as our delivery courier, one of the fastest and most reliable as they require a signature at the point of delivery. Once your package is shipped, you will receive a tracking number to follow its progress. All of our deliveries are insured until signed for and presented in packaging. Shipping rates depend on zones as follows.

DOMESTIC – €10 / Free Shipping over €150


ZONE 1 - €20 / Free Shipping over €250

Austria, Belgium, France, Germany, Luxembourg, Netherlands, Monaco, San Marino, Spain, Bulgaria, Cyprus, Czechia, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, Croatia, Denmark, Finland, France, Greece, Ireland, Portugal, Sweden.

ZONE 2 - €35 / Free Shipping over €1000

Andorra, Gibraltar, Iceland, Norway, Switzerland, Turkey, Ukraine, Albania, Liechtenstein, Guernsey, Faroe Islands, Kosovo, North Macedonia, Moldova, Serbia.

ZONE 3 - €35 / Free Shipping over €900

United States. Custom taxes are included in shipping; no extra costs on arrival.

ZONE 4 – €40 / Free Shipping over €900

Canada. Custom taxes are included in shipping; no extra costs on arrival.

ZONE 5 - €45 / Free Shipping over €900

United Kingdom. Custom taxes are included in shipping; no extra costs on arrival.

ZONE 6 – €45

Mexico, South Africa, Costa Rica, Argentina, Brazil, Chile, Colombia, Peru, Venezuela, St. Barthélemy, Ecuador.

Custom taxes are not included.

ZONE 7 - €45 / Free Shipping over €700

China, Hong Kong SAR, Japan, Malaysia, Philippines, Singapore, Thailand, South Korea, Taiwan, India (36 of 37 states), Sri Lanka.

Custom taxes are not included.

ZONE 8 – €50 / Free Shipping over €800

Kuwait, United Arab Emirates, Saudi Arabia, Bahrain, Oman, Qatar, Egypt. 

Custom taxes are included in shipping; no extra costs on arrival.


ZONE 9 – €60

Australia, New Zealand (16 of 17 regions).

Custom taxes are not included.

ZONE 10 – €60 / Free Shipping over €890

Israel, Jordan, Lebanon.

Custom taxes are not included.


Bebpop s.r.l. is not responsible for import duties, customs and local sales taxes levied by the country of destination where it is specified that Custom Taxes Are not Included.


Returns and Refunds

Bebpop s.r.l. accepts returns or exchanges of all new, unused jewellery purchased in our Boutique or e-shop within 14 days of the delivery confirmation date with original packaging and in perfect condition. We do not accept returns or exchanges without prior notice. Please email us at with your request, order confirmation number and photo of the piece so that we can process it officially. All prior shipping charges are non refundable.

The customer is responsible for shipping costs associated with any such returns, and we recommend that you insure any shipments for up to the value of the returned or exchanged item.

Merchandise that has been worn, used, or altered in any way will not be accepted for exchange or refund.

Bebpop s.r.l. is not responsible for the potential customs or import taxes applied to a return or exchange; it is the client’s responsibility. We are happy to help organize a pick-up for you using our courier or if you need any further shipping assistance please feel to email us at .

If you purchased an item from an outside retailer and would like to return or exchange it, this must be done through the retailer. We are only able to process exchanges for pieces purchased directly from our Boutique in Milan or our e-shop

We reserve the right to deny unreasonable exchanges or refunds.


Payment Options

If you are experiencing issues at checkout with our payment portal, please email us at and we can find another way to complete your purchase.

Bebpop s.r.l. offers a ‘Bank Deposit’ option at our checkout, so the client can send a wire transfer to our account instead of paying through a credit or debit card. The order will be complete once the funds arrive in our account which depending on different banks can take up to 7 business days. Consequently from the time of purchase, you will have 7 working days to complete the wire transfer and once received we will email you to confirm. If we do not receive a bank wire transfer within 7 working days, your order will be cancelled. Your bank may charge you a wire transfer fee and we can only accept payments made in Euros.



For repairs, please email us at with your request, order confirmation number and photo of the piece so that we can process it officially. Please note that we do not accept repairs without prior notice.

The repairs will be approved on a case-by-case basis and we reserve the right to decide whether the repair is approved under manufacturing defect warranty or not. Non-warranty repairs will be subject to a price estimate based on the damage or difficulty of the job, which will be submitted to you for acceptance before any repair.

Bebpop s.r.l. reserves the right to deny unreasonable repairs and assess if the damage was caused by misuse, improper care or what is considered normal wear and tear.

In the event of a manufacturing defect or if you received the wrong item, please email us within 48 hours from receiving your jewel at

Unless it is within 14 days of purchase and it has been determined that there is a manufacturing issue with the product, the client will be responsible for the shipping of the item, including any potential customs or import taxes. We are happy to help organise these shipments for you using our courier, if you need any assistance please feel to email us at


Final Sale

All Bebpop s.r.l. items on ‘Sale’ are final sale and cannot be refunded or exchanged. This includes any of the items that have been purchased using a discount code as well as any of the custom-made jewels.


Product Descriptions and Artisanal Process

The colour of the gemstones can be lighter or darker than in the photos as they can have shade variations inherent to their being natural stones. Furthermore we do our best to take detailed photographs of our pieces but we cannot guarantee that their colours they will match those of your computer or telephone screen.

Please note that slight change in colour and traces of the artisanal process are part of the art of painting enamel by hand and are not considered faulty or a
manufacturing defect.


Terms and Conditions

1. Introduction.
These Website Standard Terms and Conditions (these “Terms” or these “Website Standard Terms and Conditions”) contained herein on this webpage, shall govern your use of this website, including all pages within this website (collectively referred to herein below as this “Website”). These Terms apply in full force and effect to your use of this Website and by using this Website, you expressly accept all terms and conditions contained herein in full. You must not use this Website, if you have any objection to any of these Website Standard Terms and Conditions. This Website is not for use by any minors (defined as those who are not at least 18 years of age), and you must not use this Website if you a minor. 

2. Intellectual Property Rights.
Other than content you own, which you may have opted to include on this Website, under these Terms, BEBPOP S.r.l. and/or its licensors own all rights to the intellectual property and material contained in this Website, and all such rights are reserved. You are granted a limited license only, subject to the restrictions provided in these Terms, for purposes of viewing the material contained on this Website. 

3. Restrictions.
You are expressly and emphatically restricted from all of the following: 1.publishing any Website material in any media; 2. selling, sublicensing and/or otherwise commercializing any Website material; 3. publicly performing and/or showing any Website material; 4. using this Website in any way that is, or may be, damaging to this Website; 5. using this Website in any way that impacts user access to this Website; 6. using this Website contrary to applicable laws and regulations, or in a way that causes, or may cause, harm to the Website, or to any person or business entity; 7. engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website, or while using this Website; 8. using this Website to engage in any advertising or marketing; Certain areas of this Website are restricted from access by you and BEBPOP S.r.l. may further restrict access by you to any areas of this Website, at any time, in its sole and absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality of such information. 

4. No warranties.
This Website is provided “as is,” with all faults, and BEBPOP S.r.l. makes no express or implied representations or warranties, of any kind related to this Website or the materials contained on this Website. Additionally, nothing contained on this Website shall be construed as providing consult or advice to you. 

5. Limitation of liability.
In no event shall BEBPOP S.r.l., nor any of its officers, directors and employees, be liable to you for anything arising out of or in any way connected with your use of this Website, whether such liability is under contract, tort or otherwise, and BEBPOP S.r.l., including its officers, directors and employees shall not be liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website. 

6. Indemnification.
You hereby indemnify to the fullest extent BEBPOP S.r.l. from and against any and all liabilities, costs, demands, causes of action, damages and expenses (including reasonable attorney’s fees) arising out of or in any way related to your breach of any of the provisions of these Terms. 

7. Severability.
If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions herein. 

8. Variation of Terms.
BEBPOP S.r.l. Is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review such Terms on a regular basis to ensure you understand all terms and conditions governing use of this Website. 

9. Assignment.
BEBPOP S.r.l. Shall be permitted to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification or consent required. However, .you shall not be permitted to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

10. Entire Agreement.
These Terms, including any legal notices and disclaimers contained on this Website, constitute the entire agreement between BEBPOP S.r.l. and you in relation to your use of this Website, and supersede all prior agreements and understandings with respect to the same.